Forged Alliance Forever

Re: Unable to start game after faf update (both clients)

2016-12-26T10:16:50+02:00

Didn't read the whole topic, but if you need a good, free anti-virus program: AVG is the way to go!

Statistics: Posted by lextoc — 26 Dec 2016, 10:16

Re: Unable to start game after faf update (both clients)

2016-12-26T02:12:30+02:00

Sadly they removed being able to add exclusions from the free version of bitdefender a while ago. A lot of the guides on it are out of date. Kinda been looking for a reason to drop it anyway since it uses a lot of CPU.

Thank you for your time anyway! It's all working now. Kinda suspected it was the antivirus to begin with, but didn't realise it was quarantining faf-uid.exe even when disabled.

Statistics: Posted by Tya — 26 Dec 2016, 02:12

Re: Unable to start game after faf update (both clients)

2016-12-26T01:56:46+02:00

Maybe this helps? Found by googling... http://www.bitdefender.com/support/how-to-add-exclusions-(exceptions)-in-bitdefender-2015-1307.html

Statistics: Posted by DukeOfEarl — 26 Dec 2016, 01:56

Re: Unable to start game after faf update (both clients)

2016-12-26T01:44:42+02:00

Oh I know it's no virus! I guess it's time to drop bitdefender then since it keeps quarantining faf-uid.exe.

I don't know if this is useful to you, but the message bitdefender throws out about faf-uid.exe is;

Scan Results
The Virus Shield detected one infected item.
Scan Results
File NameInfectionAction
E:\Program Files (x86)\FAF\faf-uid.exeGen:Trojan.Heur.TP.cIX@b4htfkMoved to Quarantine

Statistics: Posted by Tya — 26 Dec 2016, 01:44

Re: Unable to start game after faf update (both clients)

2016-12-26T01:37:07+02:00

Yeah, that'll be the problem. Check if you can whitelist the file somehow. It's definitely not a virus, promise (it reads out low-level system configuration and then encrypts it and sends it to faf - either of those could be triggering the bitdefender trojan heuristics)

Statistics: Posted by DukeOfEarl — 26 Dec 2016, 01:37

Re: Unable to start game after faf update (both clients)

2016-12-26T01:32:03+02:00

Just checked quick, it's been renamed to "faf-uid.exe.22250.gzquar" on my system after a fresh install. No idea if that's relevant or not. Will see what happens if I rename it back.

Edit: Seems bitdefender is quarantining it.

Statistics: Posted by Tya — 26 Dec 2016, 01:32

Re: Unable to start game after faf update (both clients)

2016-12-26T01:31:38+02:00

This is very weird. According to the log the faf-uid.exe (Should be in "C:\Program Files (x86)\Forged Alliance Forever\faf-uid.exe") is missing. Is it really missing? If not, could you go to file properties and take a screenshot of the "Security" tab?

Statistics: Posted by DukeOfEarl — 26 Dec 2016, 01:31

Re: Unable to start game after faf update (both clients)

2016-12-26T01:26:31+02:00

That worked!

The second issue persists though. The client itself is empty. It's really weird.

1) What's new? is empty
2) Chat lobby doesn't display anything (not even the server connect stuff)
3) Coop and play are blank
4) Replay vault is fully functional and I can watch them live (?), replay vault also is updating
5) Mod vault also works fine

I don't know if this is useful or not, but I cleared the log file, ran FAF and here's the log from just running the client before closing it afterwards;

2016-12-25 23:25:24,392 INFO root FAF version: 0.12.0-pre2 + 1174 Environment: production
2016-12-25 23:25:24,397 INFO util PERSONAL_DIR initial: C:\Users\Tya\Documents
2016-12-25 23:25:24,397 INFO util PERSONAL_DIR final: C:\Users\Tya\Documents
2016-12-25 23:25:24,519 INFO __main__ >>> --------------------------- Application Launch
2016-12-25 23:25:24,874 INFO faf.secondaryServer.Statistic Instantiating secondary server.
2016-12-25 23:25:24,888 INFO util Read common stylesheet: client/client.css
2016-12-25 23:25:24,990 INFO util Read common stylesheet: stats/formatters/style.css
2016-12-25 23:25:25,006 INFO faf.secondaryServer.Tournament Instantiating secondary server.
2016-12-25 23:25:25,006 INFO util Read common stylesheet: tournaments/formatters/style.css
2016-12-25 23:25:26,066 WARNING modvault.utils Couldn't find version for mod AutoTML
2016-12-25 23:25:26,109 WARNING modvault.utils Couldn't find version for mod Modern Units
2016-12-25 23:25:26,180 INFO replays._replayswidget Replays Widget instantiated.
2016-12-25 23:25:26,184 INFO tutorials._tutorialswidget Tutorials instantiated.
2016-12-25 23:25:26,191 INFO util Read common stylesheet: coop/formatters/style.css
2016-12-25 23:25:26,213 INFO fa.replayserver listening on address 127.0.0.1:15000
2016-12-25 23:25:26,292 INFO client._clientwindow Outgoing JSON Message: {"version": "0.12.0-pre2 + 1174", "command": "ask_session", "user_agent": "faf-client"}
2016-12-25 23:25:26,316 ERROR util UniqueID error finding the executable: [Error 2] The system cannot find the file specified
2016-12-25 23:25:32,888 INFO client._clientwindow Close Event for Application Main Window
2016-12-25 23:25:32,898 WARNING client._clientwindow Disconnected from lobby server.
2016-12-25 23:25:32,898 INFO fa.upnp Removing UPnP port mapping.
2016-12-25 23:25:33,371 ERROR fa.upnp Exception in UPnP removePortMappings.
Traceback (most recent call last):
File "src\fa\upnp.py", line 56, in removePortMappings
File "src\fa\upnp.py", line 24, in dumpMapping
File "C:\Miniconda\lib\site-packages\win32com\client\dynamic.py", line 516, in __getattr__
com_error: (-2147352567, 'Exception occurred.', (0, None, None, None, 0, -2147220976), None)
2016-12-25 23:25:33,381 INFO __main__ <<< --------------------------- Application Shutdown

Statistics: Posted by Tya — 26 Dec 2016, 01:26

Re: Unable to start game after faf update (both clients)

2016-12-26T01:20:27+02:00

Please try the following:

1. Uninstall FAF
2. Delete anything left of "C:\Program Files (x86)\Forged Alliance Forever"
3. Directly install FAF version 0.12.0 (Download from https://github.com/FAForever/client/rel ... -win32.msi )

Statistics: Posted by DukeOfEarl — 26 Dec 2016, 01:20

Re: Unable to start game after faf update (both clients)

2016-12-26T01:15:22+02:00

Yeah. 0.11.60 installs fine but updating it to 0.12.0 just refuses to happen.

Even then, sometimes the error doesn't show and the install works fine, but the client itself is just dysfunctional after the update. I'd screenshot it but I can't get the installer to work at all anymore. This occurs even if all antivirus/windows junk is disabled.

Statistics: Posted by Tya — 26 Dec 2016, 01:15

Re: Unable to start game after faf update (both clients)

2016-12-26T00:59:28+02:00

So this error happens in the installer?

Statistics: Posted by DukeOfEarl — 26 Dec 2016, 00:59

Re: Unable to start game after faf update (both clients)

2016-12-26T00:35:37+02:00

DukeOfEarl wrote:
@Tya: faf-uid.exe should be installed to "C:\Program Files (x86)\Forged Alliance Forever\faf-uid.exe" by the installer. Nothing else should try to "write it". Please try to download the installer directly from https://github.com/FAForever/client/rel ... -win32.msi and run it (FAF must be closed).

Just repeating what the error says. That's the language it uses. "Error writing to file: blahblah faf-uid.exe, verify that you have access". I have access, and run it as admin. The only way to avoid this error is installing to a fresh path (instead of the previous install path), but even then the client won't work so I guess it's still an issue.

Statistics: Posted by Tya — 26 Dec 2016, 00:35

Re: Unable to start game after faf update (both clients)

2016-12-25T23:56:34+02:00

Great!

Statistics: Posted by DukeOfEarl — 25 Dec 2016, 23:56

Re: Unable to start game after faf update (both clients)

2016-12-25T23:53:36+02:00

Ok. I managed to get it working by stopping my security from scanning certain file locations. Seems to have fixed it. Thanks for the help

Statistics: Posted by Blast_Chilled — 25 Dec 2016, 23:53

Re: Unable to start game after faf update (both clients)

2016-12-25T23:38:24+02:00

@Tya: faf-uid.exe should be installed to "C:\Program Files (x86)\Forged Alliance Forever\faf-uid.exe" by the installer. Nothing else should try to "write it". Please try to download the installer directly from https://github.com/FAForever/client/rel ... -win32.msi and run it (FAF must be closed).

Statistics: Posted by DukeOfEarl — 25 Dec 2016, 23:38