Forged Alliance Forever

Re: SupremeCommander.exe crashing during game

2017-05-18T16:57:06+02:00

Yep, exactly such window I mean that I saw early. Ok, thank you, I will try to reproduce this problem!

Statistics: Posted by ArtVC — 18 May 2017, 16:57

Re: SupremeCommander.exe crashing during game

2017-05-18T16:28:02+02:00

ArtVC wrote:
Hi CookeNoob! Are you shure that this method will work to get logs in my situation?

no xD but its worth a try. When the game crashes with a core dump (i.e. a hard crash) there is some error window showing the error with the last 100 lines of the log file. The log that is stored on your hard drive is cached during the game and gets saved when the game is closed, so in case of such a crash, that wont happen. This window cant be seen really when you are in fullscreen mode of the game, thats why I suggested to go in window mode.

The window looks like in this post viewtopic.php?f=3&t=14495#p148063 (that's just a random post from someone)

Based on the information you provided in the logs I cant help you unfortunately :/

Statistics: Posted by CookieNoob — 18 May 2017, 16:28

Re: SupremeCommander.exe crashing during game

2017-05-18T15:51:52+02:00

Hi CookeNoob! Are you shure that this method will work to get logs in my situation? I mean that when game was crashing early - a half of year ago, before last 2 patches, I was getting the error log in separate window, developed by you and your collaborators. I call it "client log window" And in such windows I was seeing a couple of strings with error description.
But the error, described in this topic, behave in different way. I.e. when I was getting "client log window", I saw the gray color of screen from SupremeCommander.exe, and when I pressed "Alt+Tab", I seen the "client log window" and could copy that text or send the bug report.
But now my window do not going gray color. When error is happening, game window just closing and I see the standard Windows OS dialog like that:
https://www.howtogeek.com/wp-content/up ... 92d183.png

Do u mean that this behavior also give me some background window with logs which closing somehow that I don't see it in fullscreen mod?

Statistics: Posted by ArtVC — 18 May 2017, 15:51

Re: SupremeCommander.exe crashing during game

2017-05-18T14:48:18+02:00

the system event log isnt required (and I dont understand what's written there at all) and your game.log is clean: It shows only one UI related warning and the game continued afterwards, so that cant be the cause of a crash.

Plz do the following: put the game in windowmode. Select ingame in the options menu "display" > "primary adapter" > "windowed" (instead of your resolution). This way you will be able to see and copy the content of the crash window when the game crashes the next time (it contains a few lines of the log that are not written in the game.log file when the game crashes). Post that here.

Statistics: Posted by CookieNoob — 18 May 2017, 14:48

Re: SupremeCommander.exe crashing during game

2017-05-18T14:24:25+02:00

Guys, that happened again
My game crashed after ~15 minutes of start.
I attached my logs. Also there is copy of text from system events journal. Event code = 1000

Имя сбойного приложения: ForgedAlliance.exe, версия: 1.5.0.1, метка времени: 0x4a4a491f
Имя сбойного модуля: d3d9.dll, версия: 10.0.15063.0, метка времени: 0x7f8d5e6e
Код исключения: 0xc0000409
Смещение ошибки: 0x0005e38c
Идентификатор сбойного процесса: 0x2de4
Время запуска сбойного приложения: 0x01d2cfcd91013dc1
Путь сбойного приложения: C:\ProgramData\FAForever\bin\ForgedAlliance.exe
Путь сбойного модуля: C:\WINDOWS\SYSTEM32\d3d9.dll
Идентификатор отчета: 41c0d956-7ca6-435b-9e89-811f2322fb0e
Полное имя сбойного пакета:
Код приложения, связанного со сбойным пакетом:

Can u check please my logs to find what happened in my system?

Statistics: Posted by ArtVC — 18 May 2017, 14:24

Re: SupremeCommander.exe crashing during game

2017-05-15T19:25:33+02:00

Ooookaaay, I just finished a real match and all done successfully. So I'm guess that I was faced with some new Windows 10 Creautres feature bug.
That's mean that the problem solving is just commonplace PC reboot...

Statistics: Posted by ArtVC — 15 May 2017, 19:25

Re: SupremeCommander.exe crashing during game

2017-05-14T14:37:10+02:00

PhilipJFry wrote:
by having logs enabled and playing a game

I mean, that I've already first of all enabled logs writing and only after that was playing the game, but as you can see there is no game.log in this folder
Maybe I should to restart PC, reinstall the game client, use admin rights when launching the client or something else?

--edit after 3 hours
Okay, now I have reboot my PC and host private lobby with AI and game finish successfully. Next I will test it with real peoples, but not tomorrow. And now I see "game.log" which was missing before that!

Statistics: Posted by ArtVC — 14 May 2017, 14:37

Re: SupremeCommander.exe crashing during game

2017-05-14T13:55:12+02:00

by having logs enabled and playing a game

Statistics: Posted by PhilipJFry — 14 May 2017, 13:55

Re: SupremeCommander.exe crashing during game

2017-05-14T11:05:29+02:00

Unfortunately, I tried to find this file and it's missing. There is the list of all files:
C:\ProgramData\FAForever\logs\forever.log
C:\ProgramData\FAForever\logs\forever.log.1
C:\ProgramData\FAForever\logs\replay.log
C:\ProgramData\FAForever\logs\uid.log

Also I searched game.log in entire folder of game client and found nothing. How I can get this file?

Statistics: Posted by ArtVC — 14 May 2017, 11:05

Re: SupremeCommander.exe crashing during game

2017-05-14T08:59:19+02:00

Please post the game.log if you crash in game.

Statistics: Posted by PhilipJFry — 14 May 2017, 08:59

SupremeCommander.exe crashing during game

2017-05-14T08:55:13+02:00

Hello.
After last update my game start crashing after I start play a game with others people. Before patch 3681 I play once with patch 3680 with mods enabled - mods was allow after update 3680, and others mods was disabled and I didn't enable them. That game worked fine and was successfully completed.
So after successfully game with patch 3680 I installed new version of notify mod from http____://forums.faforever.com/viewtopic.php?f=41&t=9556&start=30#p148494, update my Windows 10 x64 up to Creatures update and then I got patch 3681. I cleared my game files because I couldn't join to any lobbies.
After that my first game was crashed on ~5 minute and I disabled the mod. The game client didn't show any window with crash logs. Just my Windows 10 said that application was stopped unexpectedly. I set checkbox in Options->Settings->Save game logs
Then I join to other game, start to play and game was crash on ~30 minute and I've still no get any client window with crash logs.
I check my log files in C:\ProgramData\FAForever\logs, but don't see any interesting
I restart second and then first replays of that games and replay didn't crash.
Any suggestions? Can you help me, please?

Statistics: Posted by ArtVC — 14 May 2017, 08:55