Forged Alliance Forever

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-12T23:13:06+02:00

Solved via PM (I hope)

Statistics: Posted by Brutus5000 — 12 Nov 2017, 23:13

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-11T06:18:45+02:00

Done and done.

Statistics: Posted by Euclidian Geometry — 11 Nov 2017, 06:18

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-10T11:18:42+02:00

We could not find the error, it must be something with your profile.
Please send me a pm with your steam profile url and I will check if I see anything there.

To get your profile url you need to go to your steam settings, category "interface" and activate "Display Steam URL address bar when available"
After that open your profile in the steam client (it's right next to the community button in the top navigation).
There you should see an url in this format: http://steamcommunity.com/profiles/[your profile id number]/home

Send me this and I will have a look at it.

Statistics: Posted by Brutus5000 — 10 Nov 2017, 11:18

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-07T06:20:09+02:00

Seeing as there has been a three day period since a response, is there anything I can do to help speed up whatever you are doing right now?

Statistics: Posted by Euclidian Geometry — 07 Nov 2017, 06:20

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-04T00:15:23+02:00

FAF account name: Joseph_Joestar
Time: 3:14pm Pacific Standard Time

Statistics: Posted by Euclidian Geometry — 04 Nov 2017, 00:15

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-03T23:46:23+02:00

Please try again and note your faf account name and the time you did (+ your time zone) here.
I did not find any entries for user "Beam" in the logs.

Statistics: Posted by Brutus5000 — 03 Nov 2017, 23:46

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-03T20:04:58+02:00

I've already both of those steps. Now what?

Statistics: Posted by Euclidian Geometry — 03 Nov 2017, 20:04

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-03T19:01:29+02:00

set the profile to public and make sure you own the game on steam

Statistics: Posted by PhilipJFry — 03 Nov 2017, 19:01

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-03T18:53:56+02:00

Possibly. In that case, what should I do?

Statistics: Posted by Euclidian Geometry — 03 Nov 2017, 18:53

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-03T14:36:13+02:00

After several tests we can not reproduce the error. Steam linking works if your profile is active and you own steam. In both other cases you are redirected to a proper website error.

Please note that the token is only valid for 10 minutes. Could this have caused the error?

Statistics: Posted by Brutus5000 — 03 Nov 2017, 14:36

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-03T14:06:04+02:00

The server logs indicate that Steam has changed the format of their response. The "token expired" error seems to be a bit misleading here.

Investigation might take some time

Statistics: Posted by Brutus5000 — 03 Nov 2017, 14:06

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-01T19:27:33+02:00

After step four, I get the error. The URL appears to be https://papi.faforever.com/users/validate_steam/ and then after the last slash appears to be a key of sorts, so I will not post it here.

To my knowledge, my previous account was Beam.

Statistics: Posted by Euclidian Geometry — 01 Nov 2017, 19:27

Re: Cannot link Steam account (Common error 500 and 503)

2017-11-01T13:26:48+02:00

Hi Joseph_Joestar,

when exactly does the error occur and which URL do you see in your browser when it pops up?

The regular process contains the following steps:

You login at http://www.faforever.com
You click on "Link account to steam"
You click on "Sign in through steam"
You enter your steam credentials
You are redirected to http://www.faforever.com

I assume you get the error at the last step, but I need confirmation.

Oh an please do not make new faf accounts, because the system will auto-ban you for this.
If you already made one, please give me the account name and I will delete it.

Statistics: Posted by Brutus5000 — 01 Nov 2017, 13:26

Cannot link Steam account (Common error 500 and 503)

2017-10-31T00:49:29+02:00

I've been having this for a while. Shoutout to Fry for helping me. Anyhow, whenever I try to authenticate my computer or link my account with my Steam account, I get a error 503 and 500 respectively. Since this is an issue with the website, I believe I am exempt from posting logs.

There are some examples below

2017-10-22%2018_12_07-503%20Service%20Temporarily%20Unavailable%20-%20Waterfox.png
2017-10-30%2013_07_07-500%20Internal%20Server%20Error%20-%20Waterfox.png
2017-10-30%2015_18_55-API%20Error%20-%20Waterfox.png

What I have tried doing to fix the issue:

1. Switching browsers
2. Clearing cookies on the API page
3. Using a proxy browser
4. Logging out and back in
5. Making a new FAF account

None of these have worked, so I'd appreciate some help.

Statistics: Posted by Euclidian Geometry — 31 Oct 2017, 00:49