Forged Alliance Forever

Re: Cannot login with newly created user

2015-06-13T18:20:57+02:00

Sorry for that, was using the search option lol

Mechsangoku is giving me the infinite loop login thing
MSG is still working
mechsangoku seems to be non exitant

Statistics: Posted by Mechsangoku — 13 Jun 2015, 18:20

Re: Cannot login with newly created user

2015-06-13T16:17:04+02:00

Mechsangoku wrote:
HI Sheeo,

I rebuilted my computer, and reinstalled FAF.
For some reason, I logged in as MSG, an account created years ago, but with 0 games.

But now, I cannot use my other account.
(actully over the years I think I have 3 accounts - Mechsangoku, mechsangoku and MSG)

Is there a way to merge those accounts ?

Because I cannot login as mechsangoku since i've used the MSG account once...

Hey mech, you should be able to login now. In the future please just post a new thread instead of bumping an old one

Statistics: Posted by Sheeo — 13 Jun 2015, 16:17

Re: Cannot login with newly created user

2015-06-13T16:09:43+02:00

HI Sheeo,

I rebuilted my computer, and reinstalled FAF.
For some reason, I logged in as MSG, an account created years ago, but with 0 games.

But now, I cannot use my other account.
(actully over the years I think I have 3 accounts - Mechsangoku, mechsangoku and MSG)

Is there a way to merge those accounts ?

Because I cannot login as mechsangoku since i've used the MSG account once...

Statistics: Posted by Mechsangoku — 13 Jun 2015, 16:09

Re: Cannot login with newly created user

2015-04-14T16:33:49+02:00

Ze_PilOt wrote:
ckitching wrote:- The smurf-detector doesn't *tell* you that you can't login because you tripped it, it just spins forever.

That's a bug introduced when Sheeo took over. It wasn't the case before (it was even linking to the steamlink page)

Interesting, I seem to remember the infinite login bug from before the server switch. If a bug was introduced here, it would be by the url changes.

Ze_PilOt wrote:
SAKO_X wrote:if you have access to 3 computers with faf you can swap 2 non-steam-linked accounts as you like iirc.

probably the most common way of smurfing imo - its definitely the easiest.

But it's still limiting the numbers of accounts to 3. Try to remove it entirely and check the average number of accounts / unique player in 3 months...

This isn't working as intended, and I can't spot any code that enforces this requirement.

Ze_PilOt wrote:
Or instead you could fix it (or revert it to what it was when it was working?). After all, this "failed experiment" is working for 3 years now.

We haven't decided what to do yet -- we're going to get more data about when this system trips, so we can make an informed decision. Fixing it so the vulnerability SAKO-X talked about is definitely an option.

Statistics: Posted by Sheeo — 14 Apr 2015, 16:33

Re: Cannot login with newly created user

2015-04-14T14:05:51+02:00

SAKO_X wrote:
if you have access to 3 computers with faf you can swap 2 non-steam-linked accounts as you like iirc.

probably the most common way of smurfing imo - its definitely the easiest.

But it's still limiting the numbers of accounts to 3. Try to remove it entirely and check the average number of accounts / unique player in 3 months...

Statistics: Posted by Ze_PilOt — 14 Apr 2015, 14:05

Re: Cannot login with newly created user

2015-04-14T14:04:34+02:00

if you have access to 3 computers with faf you can swap 2 non-steam-linked accounts as you like iirc.

probably the most common way of smurfing imo - its definitely the easiest.

Statistics: Posted by Exotic_Retard — 14 Apr 2015, 14:04

Re: Cannot login with newly created user

2015-04-14T14:00:29+02:00

ckitching wrote:
- The smurf-detector doesn't *tell* you that you can't login because you tripped it, it just spins forever.

That's a bug introduced when Sheeo took over. It wasn't the case before (it was even linking to the steamlink page)

ckitching wrote:
- The fact you can work around it by linking with steam makes the smurf detector entirely ineffective anyway.

No. It check the games owned in your game list, I'm quite sure that it does not return family sharing games. Either way, easily detectable with the steamAPI.

ckitching wrote:
- You can just spoof your UID to confuse the smurf detector.

Not everyone can do it. Actually, only a few can.

ckitching wrote:
- Smurfing clearly still happens, so the smurf detector *isn't working*. We have a ban database full of manually-detected smurfs it failed to stop. It's not doing its job, but it is causing silly problems like this.

It is working for most of the users who try to smurf. It doesn't for some "smarter" guys that are banned manually, but remove it and you will have 1000x more manual bans to place than now. That was the case before the UID was introduced.

ckitching wrote:
In my opinion, we should kill this inherited failed experiment before it kills any more of our new users.

Or instead you could fix it (or revert it to what it was when it was working?). After all, this "failed experiment" is working for 3 years now.

Statistics: Posted by Ze_PilOt — 14 Apr 2015, 14:00

Re: Cannot login with newly created user

2015-04-13T20:58:32+02:00

Styx wrote:
If I do family sharing on Steam and share the game with him, will that work once I link our FAF accounts to our Steam accounts ?

Almost certainly: The system isn't that clever.

There are a bunch of problems here:
- The smurf-detector doesn't *tell* you that you can't login because you tripped it, it just spins forever.
- The fact you can work around it by linking with steam makes the smurf detector entirely ineffective anyway.
- You can just spoof your UID to confuse the smurf detector.
- Smurfing clearly still happens, so the smurf detector *isn't working*. We have a ban database full of manually-detected smurfs it failed to stop. It's not doing its job, but it is causing silly problems like this.

In my opinion, we should kill this inherited failed experiment before it kills any more of our new users. Playing against a smurf is a bad experience for a new player. Not being able to play at all is much worse.

Statistics: Posted by ckitching — 13 Apr 2015, 20:58

Re: Cannot login with newly created user

2015-04-13T20:48:15+02:00

That would be nice. I understand that we want to prevent smurfs from creating multiple accounts and polluting the community, but maybe a more targeted approach would work too: by default, you can have multiple accounts on the same computer. But if you get identified as a smurf by the community, then one of your account gets flagged as a smurf and you cannot use the others (same way it works as it does now, but just for designated accounts).

BTW, I double checked, and I do have Supreme commander + FA on my Steam account (I probably was able to add it using the serial # from the retail box), but my son does not.
If I do family sharing on Steam and share the game with him, will that work once I link our FAF accounts to our Steam accounts ?

Statistics: Posted by Styx — 13 Apr 2015, 20:48

Re: Cannot login with newly created user

2015-04-13T20:42:54+02:00

Styx wrote:
Sheeo wrote:A way to work around this is to verify both accounts with steam (In the client, goto Options -> Settings -> Link account to steam), though it requires having two steam accounts with the game.

Well I could link to our steam accounts, but we do not have the game on steam (I have the original retail box).

There has to be another way. Do you want to verify on Skype or another voice chat service in order to get confirmation that we are 2 different physical persons?

It's not about trusting that you are two different persons, unfortunately -- at the minute our technical setup enforces this requirement, and I'm unable to make a special exemption for any account. We have talked about adding such a thing for a long time though, so I'll see if I can push it into our next server update.

Statistics: Posted by Sheeo — 13 Apr 2015, 20:42

Re: Cannot login with newly created user

2015-04-13T20:22:23+02:00

Sheeo wrote:
A way to work around this is to verify both accounts with steam (In the client, goto Options -> Settings -> Link account to steam), though it requires having two steam accounts with the game.

Well I could link to our steam accounts, but we do not have the game on steam (I have the original retail box).

There has to be another way. Do you want to verify on Skype or another voice chat service in order to get confirmation that we are 2 different physical persons?

Statistics: Posted by Styx — 13 Apr 2015, 20:22

Re: Cannot login with newly created user

2015-04-13T16:37:38+02:00

Styx wrote:
Hi,

My son wanted to play FAF, so I made him create an account (as I do not want him to use mine), but it is impossible to log in with it.
The FAF client get "stuck" at the "Logging in..." status

The interesting things, is that is still works properly with my account, I have no issue to log in. It's just his newly created account that does not go through.

I even uninstalled and reinstalled FAF.

His account username is: some1

I cleared the log before I try to connect with his account, and here is the content of
forever.log
Code:
2015-04-13 08:34:12,357 INFO faf.main >>> --------------------------- Application Launch 2015-04-13 08:34:13,036 DEBUG faf.fa.relayserver initializing... 2015-04-13 08:34:13,036 INFO faf.fa.proxies binding socket 0 on port 12001 2015-04-13 08:34:13,036 INFO faf.fa.proxies binding socket 1 on port 12002 2015-04-13 08:34:13,036 INFO faf.fa.proxies binding socket 2 on port 12003 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 3 on port 12004 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 4 on port 12005 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 5 on port 12006 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 6 on port 12007 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 7 on port 12008 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 8 on port 12009 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 9 on port 12010 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 10 on port 12011 2015-04-13 08:34:13,046 INFO faf.secondaryServer.Statistic Instanciating secondary server. 2015-04-13 08:34:13,046 INFO faf.util Read common stylesheet: client/client.css 2015-04-13 08:34:13,127 INFO faf.util Read common stylesheet: stats/formatters/style.css 2015-04-13 08:34:13,137 INFO faf.secondaryServer.Tournament Instanciating secondary server. 2015-04-13 08:34:13,137 INFO faf.util Read common stylesheet: tournaments/formatters/style.css 2015-04-13 08:34:13,137 DEBUG faf.vault Map Vault tab instantiating 2015-04-13 08:34:14,167 DEBUG faf.modvault Mod Vault tab instantiating 2015-04-13 08:34:14,207 DEBUG faf.modvault getting installed mods. Count: 51 2015-04-13 08:34:14,217 INFO faf.replays Replays Widget instantiated. 2015-04-13 08:34:14,217 INFO faf.tutorials Tutorials instantiated. 2015-04-13 08:34:14,226 INFO faf.util Read common stylesheet: coop/formatters/style.css 2015-04-13 08:34:14,246 INFO faf.fa.replayserver listening on address 127.0.0.1:15000 2015-04-13 08:34:14,246 INFO faf.fa.relayserver relay listening on address 127.0.0.1:50866 2015-04-13 08:34:14,357 INFO faf.client Outgoing JSON Message: {"command": "ask_session"} 2015-04-13 08:34:27,960 INFO faf.client Attempting to login as: some1 2015-04-13 08:34:27,960 INFO faf.client Outgoing JSON Message: login. 2015-04-13 08:36:02,795 DEBUG faf.downloader Searching map preview for: final rush pro4 4v4.v0007

And uid.log
Code:
Operation 0 done : success Operation 1 done : success Operation 2 done : success Operation 3 done : success Operation 4 done : success Operation 5 done : success Operation 6 done : success Operation 7 done : success Operation 8 done : success Operation 9 done : success encoding done encryption done

The other logs are empty.

If that can help, here is the stack trace of the faforever.exe process found using process explorer:
Code:
ntoskrnl.exe!memset+0x61a ntoskrnl.exe!KeWaitForMultipleObjects+0xd52 ntoskrnl.exe!KeWaitForMutexObject+0x19f ntoskrnl.exe!PoStartNextPowerIrp+0xba4 ntoskrnl.exe!PoStartNextPowerIrp+0x1821 ntoskrnl.exe!KiCheckForKernelApcDelivery+0x25 ntoskrnl.exe!KeSetActualBasePriorityThread+0xc6b win32k.sys!W32pArgumentTable+0x597 ntoskrnl.exe!KeSynchronizeExecution+0x3a23 wow64win.dll+0x3fe2a wow64win.dll+0x1ae6f wow64.dll!Wow64SystemServiceEx+0xd7 wow64cpu.dll!TurboDispatchJumpAddressEnd+0x2d wow64.dll!Wow64SystemServiceEx+0x1ce wow64.dll!Wow64LdrpInitialize+0x42a ntdll.dll!RtlUniform+0x6e6 ntdll.dll!RtlCreateTagHeap+0xa7 ntdll.dll!LdrInitializeThunk+0xe USER32.dll!gapfnScSendMessage+0x13a QtCore4.dll!?processEvents@QEventDispatcherWin32@@UAE_NV?$QFlags@W4ProcessEventsFlag@QEventLoop@@@@@Z+0x308 MSVCR90.dll!malloc+0x79 MSVCR90.dll!??2@YAPAXI@Z+0x1f QtCore4.dll!?postEvent@QCoreApplication@@SAXPAVQObject@@PAVQEvent@@H@Z+0x19d

But I believe the program is actually waiting for an answer from the server.

Hey Styx,

We currently don't allow multiple accounts on the same computer, for the purpose of preventing smurfs.

A way to work around this is to verify both accounts with steam (In the client, goto Options -> Settings -> Link account to steam), though it requires having two steam accounts with the game.

Sorry for the inconvenience, we're discussing other measures for smurf prevention still. I hope you can work this out until then.

Statistics: Posted by Sheeo — 13 Apr 2015, 16:37

Re: Cannot login with newly created user

2015-04-13T16:27:02+02:00

I think this might be related to the one account per computer issue to deal with smurfs. Sheeo can probably explain it better.

Statistics: Posted by Legion Darrath — 13 Apr 2015, 16:27

Cannot login with newly created user

2015-04-13T14:46:16+02:00

Hi,

My son wanted to play FAF, so I made him create an account (as I do not want him to use mine), but it is impossible to log in with it.
The FAF client get "stuck" at the "Logging in..." status

The interesting things, is that is still works properly with my account, I have no issue to log in. It's just his newly created account that does not go through.

I even uninstalled and reinstalled FAF.

His account username is: some1

I cleared the log before I try to connect with his account, and here is the content of
forever.log

Code:: 2015-04-13 08:34:12,357 INFO faf.main >>> --------------------------- Application Launch 2015-04-13 08:34:13,036 DEBUG faf.fa.relayserver initializing... 2015-04-13 08:34:13,036 INFO faf.fa.proxies binding socket 0 on port 12001 2015-04-13 08:34:13,036 INFO faf.fa.proxies binding socket 1 on port 12002 2015-04-13 08:34:13,036 INFO faf.fa.proxies binding socket 2 on port 12003 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 3 on port 12004 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 4 on port 12005 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 5 on port 12006 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 6 on port 12007 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 7 on port 12008 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 8 on port 12009 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 9 on port 12010 2015-04-13 08:34:13,046 INFO faf.fa.proxies binding socket 10 on port 12011 2015-04-13 08:34:13,046 INFO faf.secondaryServer.Statistic Instanciating secondary server. 2015-04-13 08:34:13,046 INFO faf.util Read common stylesheet: client/client.css 2015-04-13 08:34:13,127 INFO faf.util Read common stylesheet: stats/formatters/style.css 2015-04-13 08:34:13,137 INFO faf.secondaryServer.Tournament Instanciating secondary server. 2015-04-13 08:34:13,137 INFO faf.util Read common stylesheet: tournaments/formatters/style.css 2015-04-13 08:34:13,137 DEBUG faf.vault Map Vault tab instantiating 2015-04-13 08:34:14,167 DEBUG faf.modvault Mod Vault tab instantiating 2015-04-13 08:34:14,207 DEBUG faf.modvault getting installed mods. Count: 51 2015-04-13 08:34:14,217 INFO faf.replays Replays Widget instantiated. 2015-04-13 08:34:14,217 INFO faf.tutorials Tutorials instantiated. 2015-04-13 08:34:14,226 INFO faf.util Read common stylesheet: coop/formatters/style.css 2015-04-13 08:34:14,246 INFO faf.fa.replayserver listening on address 127.0.0.1:15000 2015-04-13 08:34:14,246 INFO faf.fa.relayserver relay listening on address 127.0.0.1:50866 2015-04-13 08:34:14,357 INFO faf.client Outgoing JSON Message: {"command": "ask_session"} 2015-04-13 08:34:27,960 INFO faf.client Attempting to login as: some1 2015-04-13 08:34:27,960 INFO faf.client Outgoing JSON Message: login. 2015-04-13 08:36:02,795 DEBUG faf.downloader Searching map preview for: final rush pro4 4v4.v0007

And uid.log

Code:: Operation 0 done : success Operation 1 done : success Operation 2 done : success Operation 3 done : success Operation 4 done : success Operation 5 done : success Operation 6 done : success Operation 7 done : success Operation 8 done : success Operation 9 done : success encoding done encryption done

The other logs are empty.

If that can help, here is the stack trace of the faforever.exe process found using process explorer:

Code:: ntoskrnl.exe!memset+0x61a ntoskrnl.exe!KeWaitForMultipleObjects+0xd52 ntoskrnl.exe!KeWaitForMutexObject+0x19f ntoskrnl.exe!PoStartNextPowerIrp+0xba4 ntoskrnl.exe!PoStartNextPowerIrp+0x1821 ntoskrnl.exe!KiCheckForKernelApcDelivery+0x25 ntoskrnl.exe!KeSetActualBasePriorityThread+0xc6b win32k.sys!W32pArgumentTable+0x597 ntoskrnl.exe!KeSynchronizeExecution+0x3a23 wow64win.dll+0x3fe2a wow64win.dll+0x1ae6f wow64.dll!Wow64SystemServiceEx+0xd7 wow64cpu.dll!TurboDispatchJumpAddressEnd+0x2d wow64.dll!Wow64SystemServiceEx+0x1ce wow64.dll!Wow64LdrpInitialize+0x42a ntdll.dll!RtlUniform+0x6e6 ntdll.dll!RtlCreateTagHeap+0xa7 ntdll.dll!LdrInitializeThunk+0xe USER32.dll!gapfnScSendMessage+0x13a QtCore4.dll!?processEvents@QEventDispatcherWin32@@UAE_NV?$QFlags@W4ProcessEventsFlag@QEventLoop@@@@@Z+0x308 MSVCR90.dll!malloc+0x79 MSVCR90.dll!??2@YAPAXI@Z+0x1f QtCore4.dll!?postEvent@QCoreApplication@@SAXPAVQObject@@PAVQEvent@@H@Z+0x19d

But I believe the program is actually waiting for an answer from the server.

Statistics: Posted by Styx — 13 Apr 2015, 14:46