Password reset does not work in FAF lobby

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Password reset does not work in FAF lobby

Postby browny_amiga » 01 Sep 2015, 11:18

I had to reset FAF lobby and I don't remember my password. The reset functionality does not work, I'm not getting an e-mail.

My username is browny_amiga
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Re: Password reset does not work in FAF lobby

Postby Benoker » 01 Sep 2015, 20:13

I have the exact same issue (setting up a new PC).
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Re: Password reset does not work in FAF lobby

Postby browny_amiga » 03 Sep 2015, 02:51

AND, what is much worse: I can't create a new login to get into FAF and play the game, as you can't have several accounts on one computer, the FAF server does not support it and logging in just runs forever.
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Re: Password reset does not work in FAF lobby

Postby browny_amiga » 03 Sep 2015, 11:41

Is there a way you guys can reset my password for me or is there any workaround?
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Re: Password reset does not work in FAF lobby

Postby Benoker » 04 Sep 2015, 21:03

Exporting some entries from the registry from my old computer, and importing them onto my new computer did do the trick. Now I still don't remember my password, but automatic login works :-)

If you ever need to do the same:
  • Startup the old machine
  • Open "regedit"
  • Navigate to "[HKEY_CURRENT_USER\Software\ForgedAllianceForever\FA Lobby]"
  • Rightclick, hit "Export" and save all the entries to some file "faf.reg"
  • Be extra careful: open the file with "edit" and make sure it only contains entries from the "FA Lobby". If you would import a file containing other entries... well, that would be a real disaster, and you might need many many hours to recover from that mistake.
  • Startup the new machine
  • Open regedit
  • Import the file "faf.reg" you just created
  • Start FAF
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Re: Password reset does not work in FAF lobby

Postby browny_amiga » 08 Sep 2015, 02:48

Thanks for that, I will try that, it is a ugly workaround. Is this the right forum to ask for password reset requests? Is it a known bug that the password reset function does no longer work?
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Re: Password reset does not work in FAF lobby

Postby Mot » 09 Sep 2015, 15:33

Well I have the same problem reported here so I guess Sheeo is still feeling onto the servers teeth to find out where all the mails are congesting.
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Re: Password reset does not work in FAF lobby

Postby weedwhacker48 » 12 Sep 2015, 06:02

my last name in faf was BuildMoreFlak and I went to change my password and then change my name back to WeedWhacker.
I haven't been able to log into FAF for about 2 weeks now. I hit reset password and then it say's user doesn't exist. so can some one either reset this or delete everything so I can start over or atleast get back in faf. I am stuck playing clash of clans
rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr Can some one PLEASE HELP. I AM SO MISSING THIS GAME
(⌐ ͡■ ͜ʖ ͡■) (⌐ ͡■ ͜ʖ ͡■) (⌐ ͡■ ͜ʖ ͡■) (⌐ ͡■ ͜ʖ ͡■)
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Re: Password reset does not work in FAF lobby

Postby Sheeo » 12 Sep 2015, 21:09

We haven't had any issues sending out emails, so it's a mystery why weedwhacker isn't receiving them.

Sorry for the late reply. Weedwhacker please send me a forum PM with the email you used to register your FAF account -- I'll send a manual reactivation email.
Support FAF on patreon: https://www.patreon.com/faf?ty=h

Peek at our continued development on github: https://github.com/FAForever
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Re: Password reset does not work in FAF lobby

Postby browny_amiga » 17 Sep 2015, 16:56

I have the same problem, I'll send you a PM.
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