FAF Beta Client won't start anymore [SOLVED]

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

Moderator: PhilipJFry

FAF Beta Client won't start anymore

Postby PsychoBoB » 18 Nov 2015, 21:51

Hi,
after the installation i logged in (i think with wrong credentials but the client started!) and saw only black pages on ""What's new?",
Chat Lobby", and so on. Only on the "Find Games" tab i saw a few Games but without player names and no entries in the featured
mods list.

Then i closed the client and started it again. I hoped that i can reenter my credentials because i didn't save them nor i chose autologin.
But now i can't start the client anymore. I just get the attached error message.

If you need more info just ask for it!

I hope this helps.
Attachments
FAF Beta Python Error.png
FAF Beta Python Error.png (13.36 KiB) Viewed 2153 times
If you fear the dark you have never seen what light can cause!
PsychoBoB
Priest
 
Posts: 396
Joined: 12 Sep 2011, 09:25
Has liked: 152 times
Been liked: 29 times
FAF User Name: McNeil

Re: FAF Beta Client won't start anymore

Postby Sheeo » 19 Nov 2015, 00:24

Hi Psychobob, thanks for helping us test this out!

It seems you stumbled onto some symptoms of a client that wrongfully connected you to the stable server.

Please get the latest one from here: http://content.dev.faforever.com/FAFBet ... -win32.msi


Thanks for your report!
Support FAF on patreon: https://www.patreon.com/faf?ty=h

Peek at our continued development on github: https://github.com/FAForever
Sheeo
Councillor - Administrative
 
Posts: 1038
Joined: 17 Dec 2013, 18:57
Has liked: 109 times
Been liked: 233 times
FAF User Name: Sheeo

Re: FAF Beta Client won't start anymore

Postby BrutalMoustache » 19 Nov 2015, 10:29

Cheers Sheeo. That Fixed up the problem for me. I can actually USE the Beta now. I was about to post the same problem as mentioned here.

Additional things:
My global rating is no longer rounded to the nearest 100 (is that intentional?)
Doesn't show a unit icon thing (T3 tank for me) next to my name to show my ladder league. Also hover-over doesn't show my division (probably the same problem)
When I go to leaderboards it starts search in scouts (which takes hours to load) instead of T3 (where I am). Ladder ratings zooms to me fine.
Everyone else is irc user when I'm in the Beta (is that just because everyone else is in the normal client?)
Also games that are on the normal client do not appear in the Beta (again is that because others are in the normal client? no crossover possible?)
Does that mean that I need a person to be in Beta to play against them in ladder?

I don't know how much of these problems are caused because this is just a Beta and how easy they are to fix but I thought I'd point out everything I could.

I want to help out with the Beta but if I can't get a game then it's hard to test it :/
User avatar
BrutalMoustache
Crusader
 
Posts: 44
Joined: 20 Feb 2015, 20:30
Has liked: 1 time
Been liked: 3 times
FAF User Name: BrutalMoustache

Re: FAF Beta Client won't start anymore

Postby PsychoBoB » 19 Nov 2015, 12:23

I tested the new version and have still the same problem (the error message above). I cannot start the client anymore.

Is there anything i have to delete besides the uninstallation? Are there any hidden folders or registry keys?
If you fear the dark you have never seen what light can cause!
PsychoBoB
Priest
 
Posts: 396
Joined: 12 Sep 2011, 09:25
Has liked: 152 times
Been liked: 29 times
FAF User Name: McNeil

Re: FAF Beta Client won't start anymore

Postby Sheeo » 19 Nov 2015, 16:41

Hey bob, yes -- the client now stores its configuration in an ini file in your user directory. It's located in %USERPROFILE%\AppData\Roaming\ForgedAllianceForever

If you delete the notification system setting that's causing you issues, you should be able to start.
Support FAF on patreon: https://www.patreon.com/faf?ty=h

Peek at our continued development on github: https://github.com/FAForever
Sheeo
Councillor - Administrative
 
Posts: 1038
Joined: 17 Dec 2013, 18:57
Has liked: 109 times
Been liked: 233 times
FAF User Name: Sheeo

Re: FAF Beta Client won't start anymore

Postby Sheeo » 19 Nov 2015, 17:00

The issue that causes the exception should be fixed here: https://github.com/FAForever/client/com ... 0009a26c30
Support FAF on patreon: https://www.patreon.com/faf?ty=h

Peek at our continued development on github: https://github.com/FAForever
Sheeo
Councillor - Administrative
 
Posts: 1038
Joined: 17 Dec 2013, 18:57
Has liked: 109 times
Been liked: 233 times
FAF User Name: Sheeo

Re: FAF Beta Client won't start anymore

Postby PsychoBoB » 19 Nov 2015, 18:09

Ok, i can start the client now again! Thx

But i don't see any games in "Find Games" tab. I even don't see a game that i host.
If you fear the dark you have never seen what light can cause!
PsychoBoB
Priest
 
Posts: 396
Joined: 12 Sep 2011, 09:25
Has liked: 152 times
Been liked: 29 times
FAF User Name: McNeil

Re: FAF Beta Client won't start anymore

Postby Sheeo » 20 Nov 2015, 12:07

Please post logs with this issue :) Your client logs are in the usual place -- the toolbar help menu item will show you the location.
Support FAF on patreon: https://www.patreon.com/faf?ty=h

Peek at our continued development on github: https://github.com/FAForever
Sheeo
Councillor - Administrative
 
Posts: 1038
Joined: 17 Dec 2013, 18:57
Has liked: 109 times
Been liked: 233 times
FAF User Name: Sheeo

Re: FAF Beta Client won't start anymore  [SOLVED]

Postby PsychoBoB » 20 Nov 2015, 22:30

The client works now! I restarted everything and now it works. Thread can be closed!
If you fear the dark you have never seen what light can cause!
PsychoBoB
Priest
 
Posts: 396
Joined: 12 Sep 2011, 09:25
Has liked: 152 times
Been liked: 29 times
FAF User Name: McNeil


Return to Tech Support

Who is online

Users browsing this forum: No registered users and 1 guest