Latest Update Doesn't Work/Connect [SOLVED]

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

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Latest Update Doesn't Work/Connect

Postby hornyRobot » 29 Mar 2016, 15:51

Hi, I just updated the FAF client as prompted on the log in and when I open it after the update it doesn't connect to the server I just see the black black/empty window where it should be "whats new" section and it doesn't connect to any other sections so I assume it doesn't connect to the servers.

In the logs I only have "forever" log as I tried reinstalling FAF client to see if it would fix the issue and cleaned everything out before doing that.

2016-03-29 15:35:50,032 INFO root FAF version: 0.11.55+452 Environment: production
2016-03-29 15:35:50,127 INFO __main__ >>> --------------------------- Application Launch
2016-03-29 15:35:50,440 INFO faf.secondaryServer.Statistic Instantiating secondary server.
2016-03-29 15:35:50,459 INFO util Read common stylesheet: client/client.css
2016-03-29 15:35:50,552 INFO util Read common stylesheet: stats/formatters/style.css
2016-03-29 15:35:50,552 INFO faf.secondaryServer.Tournament Instantiating secondary server.
2016-03-29 15:35:50,552 INFO util Read common stylesheet: tournaments/formatters/style.css
2016-03-29 15:35:51,575 INFO replays._replayswidget Replays Widget instantiated.
2016-03-29 15:35:51,575 INFO tutorials._tutorialswidget Tutorials instantiated.
2016-03-29 15:35:51,575 INFO util Read common stylesheet: coop/formatters/style.css
2016-03-29 15:35:51,591 INFO fa.replayserver listening on address 127.0.0.1:15000
2016-03-29 15:35:51,671 INFO client._clientwindow Outgoing JSON Message: {"version": "0.11.55+452", "command": "ask_session", "user_agent": "faf-client"}
2016-03-29 15:35:51,691 ERROR util UniqueID Failure
Traceback (most recent call last):
File "src\util\__init__.py", line 577, in uniqueID
File "C:\Python27\lib\ctypes\__init__.py", line 443, in LoadLibrary
File "C:\Python27\lib\ctypes\__init__.py", line 365, in __init__
WindowsError: [Error 126] The specified module could not be found
2016-03-29 15:35:51,778 INFO client._clientwindow Logging in with {'login': u'hornyRobot', 'session': '3024026319', 'command': 'hello', 'unique_id': None}
2016-03-29 15:35:51,911 ERROR client._clientwindow Error dispatching JSON: {"command": "invalid"}
Traceback (most recent call last):
File "src\client\_clientwindow.py", line 976, in readFromServer
File "src\client\_clientwindow.py", line 1106, in dispatch
File "src\client\_clientwindow.py", line 1130, in handle_invalid
Exception: {u'command': u'invalid'}
Attachments
FAF screen1.png
FAF screen1.png (90.18 KiB) Viewed 3619 times
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Re: Latest Update Doesn't Work/Connect

Postby Daedle » 29 Mar 2016, 16:09

Same here. I've tried uninstalling and reinstalling the FAF client and clearing the cache and settings.
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Re: Latest Update Doesn't Work/Connect

Postby Sheeo » 29 Mar 2016, 16:17

Do you guys happen to have any virus scanners that removed uid.dll from your installation folder?
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Re: Latest Update Doesn't Work/Connect

Postby redgnome » 29 Mar 2016, 16:25

i have the same problem, i tried reinstalling but problem persists. I only have standard anti virus of windows 10
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Re: Latest Update Doesn't Work/Connect

Postby Daedle » 29 Mar 2016, 16:28

Sheeo wrote:Do you guys happen to have any virus scanners that removed uid.dll from your installation folder?

I've still got it:

Image

If my virus scanner did anything with it then it certainly didn't pop up with any kind of warning.
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Re: Latest Update Doesn't Work/Connect

Postby Sheeo » 29 Mar 2016, 16:30

Daedle wrote:
Sheeo wrote:Do you guys happen to have any virus scanners that removed uid.dll from your installation folder?

I've still got it:

Image

If my virus scanner did anything with it then it certainly didn't pop up with any kind of warning.


In this case, you must be having a different error. Please post your logs.
Support FAF on patreon: https://www.patreon.com/faf?ty=h

Peek at our continued development on github: https://github.com/FAForever
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Re: Latest Update Doesn't Work/Connect

Postby Sheeo » 29 Mar 2016, 16:42

Try installing this: http://www.microsoft.com/de-de/download ... px?id=8328 (Microsoft.com is unfortunately having issues at the moment, so at the time of writing link does not load. But it's the visual C++ 2010 runtime)
Support FAF on patreon: https://www.patreon.com/faf?ty=h

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Re: Latest Update Doesn't Work/Connect

Postby redgnome » 29 Mar 2016, 16:48

2016-03-29 16:39:08,829 INFO root FAF version: 0.11.55+452 Environment: production
2016-03-29 16:39:08,986 INFO __main__ >>> --------------------------- Application Launch
2016-03-29 16:39:10,377 INFO faf.secondaryServer.Statistic Instantiating secondary server.
2016-03-29 16:39:10,388 INFO util Read common stylesheet: client/client.css
2016-03-29 16:39:10,483 INFO util Read common stylesheet: stats/formatters/style.css
2016-03-29 16:39:10,497 INFO faf.secondaryServer.Tournament Instantiating secondary server.
2016-03-29 16:39:10,497 INFO util Read common stylesheet: tournaments/formatters/style.css
2016-03-29 16:39:11,545 INFO replays._replayswidget Replays Widget instantiated.
2016-03-29 16:39:11,561 INFO tutorials._tutorialswidget Tutorials instantiated.
2016-03-29 16:39:11,561 INFO util Read common stylesheet: coop/formatters/style.css
2016-03-29 16:39:11,575 INFO fa.replayserver listening on address 127.0.0.1:15000
2016-03-29 16:39:11,686 INFO client._clientwindow Outgoing JSON Message: {"version": "0.11.55+452", "command": "ask_session", "user_agent": "faf-client"}
2016-03-29 16:39:22,151 ERROR util UniqueID Failure
Traceback (most recent call last):
File "src\util\__init__.py", line 577, in uniqueID
File "C:\Python27\lib\ctypes\__init__.py", line 443, in LoadLibrary
File "C:\Python27\lib\ctypes\__init__.py", line 365, in __init__
WindowsError: [Error 126] Kan opgegeven module niet vinden
2016-03-29 16:39:22,151 INFO client._clientwindow Logging in with {'login': u'redgnome', 'session': '841820757', 'command': 'hello', 'unique_id': None}
2016-03-29 16:39:22,296 ERROR client._clientwindow Error dispatching JSON: {"command": "invalid"}
Traceback (most recent call last):
File "src\client\_clientwindow.py", line 976, in readFromServer
File "src\client\_clientwindow.py", line 1106, in dispatch
File "src\client\_clientwindow.py", line 1130, in handle_invalid
Exception: {u'command': u'invalid'}
2016-03-29 16:39:22,296 INFO client._clientwindow Timeout/network error: The remote host closed the connection
2016-03-29 16:39:22,298 WARNING client._clientwindow Disconnected from lobby server.
2016-03-29 16:39:22,298 WARNING client._clientwindow Disconnected from lobby server.
2016-03-29 16:39:50,526 ERROR fa.maps Web preview download failed for
2016-03-29 16:39:50,526 ERROR fa.maps Web Preview not found for:
2016-03-29 16:40:06,529 ERROR fa.maps Web preview download failed for
2016-03-29 16:40:06,529 ERROR fa.maps Web Preview not found for:
2016-03-29 16:40:08,621 ERROR fa.maps Web preview download failed for
2016-03-29 16:40:08,621 ERROR fa.maps Web Preview not found for:
2016-03-29 16:40:10,759 ERROR fa.maps Web preview download failed for
2016-03-29 16:40:10,759 ERROR fa.maps Web Preview not found for:
2016-03-29 16:40:16,950 ERROR fa.maps Web preview download failed for
2016-03-29 16:40:16,950 ERROR fa.maps Web Preview not found for:
2016-03-29 16:40:17,043 ERROR fa.maps Web preview download failed for
2016-03-29 16:40:17,043 ERROR fa.maps Web Preview not found for:
2016-03-29 16:40:17,128 ERROR fa.maps Web preview download failed for
2016-03-29 16:40:17,128 ERROR fa.maps Web Preview not found for:
2016-03-29 16:40:17,211 ERROR fa.maps Web preview download failed for
2016-03-29 16:40:17,211 ERROR fa.maps Web Preview not found for:
2016-03-29 16:40:30,091 INFO client._clientwindow Close Event for Application Main Window
2016-03-29 16:40:30,101 INFO fa.upnp Removing UPnP port mapping.
2016-03-29 16:40:30,121 ERROR fa.upnp Couldn't get StaticPortMappingCollection
2016-03-29 16:40:30,127 INFO __main__ <<< --------------------------- Application Shutdown
2016-03-29 16:40:31,236 INFO root FAF version: 0.11.55+452 Environment: production
2016-03-29 16:40:31,329 INFO __main__ >>> --------------------------- Application Launch
2016-03-29 16:40:31,563 INFO faf.secondaryServer.Statistic Instantiating secondary server.
2016-03-29 16:40:31,578 INFO util Read common stylesheet: client/client.css
2016-03-29 16:40:31,655 INFO util Read common stylesheet: stats/formatters/style.css
2016-03-29 16:40:31,671 INFO faf.secondaryServer.Tournament Instantiating secondary server.
2016-03-29 16:40:31,671 INFO util Read common stylesheet: tournaments/formatters/style.css
2016-03-29 16:40:32,719 INFO replays._replayswidget Replays Widget instantiated.
2016-03-29 16:40:32,719 INFO tutorials._tutorialswidget Tutorials instantiated.
2016-03-29 16:40:32,733 INFO util Read common stylesheet: coop/formatters/style.css
2016-03-29 16:40:32,750 INFO fa.replayserver listening on address 127.0.0.1:15000
2016-03-29 16:40:32,828 INFO client._clientwindow Outgoing JSON Message: {"version": "0.11.55+452", "command": "ask_session", "user_agent": "faf-client"}
2016-03-29 16:40:38,822 ERROR util UniqueID Failure
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Re: Latest Update Doesn't Work/Connect

Postby Sheeo » 29 Mar 2016, 16:54

redgnome wrote:2016-03-29 16:40:38,822 ERROR util UniqueID Failure


Please don't post logs like this -- attach them as a text file or upload to pastebin.

You're having the same issue. Try doing what my above post says.
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Peek at our continued development on github: https://github.com/FAForever
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Re: Latest Update Doesn't Work/Connect

Postby Daedle » 29 Mar 2016, 17:00

Sheeo wrote:
Daedle wrote:
Sheeo wrote:Do you guys happen to have any virus scanners that removed uid.dll from your installation folder?

I've still got it:

Image

If my virus scanner did anything with it then it certainly didn't pop up with any kind of warning.


In this case, you must be having a different error. Please post your logs.


Yeah having problems downloading the C++ runtime from Microsoft as you say. Here's my log in the meantime.
Attachments
forever.log
(72.29 KiB) Downloaded 51 times
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