Forgot password

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

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Forgot password

Postby voodoo2k » 28 Apr 2016, 21:46

Hi guys, I forgot my password and i cant recover it.
When Im trying to recover i get the message:
Password Recovery

(error status= none )

Thank you. An email has been sent to you with instructions on how to reset your password.

BUT I don't get any email...
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Re: Forgot password

Postby H2H_TechMonkey » 29 Apr 2016, 17:28

Thats exactly same as what I am getting.
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Re: Forgot password

Postby Argon » 29 Apr 2016, 20:00

It seems that game's mail service is screwed.
I reported similar issue (viewtopic.php?f=3&t=12344) about missing email. And found another one issue related password resetting viewtopic.php?f=3&t=12346
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Re: Forgot password

Postby voodoo2k » 30 Apr 2016, 09:21

That what SHEEO replayed to my email:

"Password emails are being sent out as expected, please try again at leave up to 24 hours for the email to arrive."

It been more then 24 h and still don't get any email...
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Re: Forgot password

Postby Sheeo » 30 Apr 2016, 11:38

Hi, on closer inspection it turns out our email provider has been bought and abruptly shut down outgoing emails on their end.

We're getting this fixed ASAP, I'll put an update here and on http://faf.statuspage.io/ when it's fixed. Sorry for the inconvenience!
Support FAF on patreon: https://www.patreon.com/faf?ty=h

Peek at our continued development on github: https://github.com/FAForever
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Re: Forgot password

Postby voodoo2k » 30 Apr 2016, 19:34

Guys, any other way to recover pass? or create new 1?
Can't play 3 days already
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Re: Forgot password

Postby voodoo2k » 03 May 2016, 18:34

Still no news?
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Re: Forgot password

Postby speed2 » 03 May 2016, 18:46

Read what sheeo wrote
We're getting this fixed ASAP, I'll put an update here and on http://faf.statuspage.io/ when it's fixed. Sorry for the inconvenience!
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Re: Forgot password

Postby voodoo2k » 04 May 2016, 07:51

I seen what he wrote.
but more then a week i still cant play because i cant register new user and cant recover my pass
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