Cannot download update [SOLVED]

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

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Cannot download update

Postby SJAndrew » 22 Feb 2017, 06:25

My client shows it as being outdated. It asks that I download an update. I agree and proceed with the update. The update downloads up to 99% then gets stuck and never finishes.

My log displays:

2017-02-21 21:22:34,295 INFO root FAF version: 0.12.1-1-g0623506+1325 Environment: production
2017-02-21 21:22:34,295 INFO util PERSONAL_DIR initial: C:\Users\user\Documents
2017-02-21 21:22:34,295 INFO util PERSONAL_DIR final: C:\Users\user\Documents
2017-02-21 21:22:34,418 INFO __main__ >>> --------------------------- Application Launch
2017-02-21 21:22:34,607 INFO faf.secondaryServer.Statistic Instantiating secondary server.
2017-02-21 21:22:34,607 INFO util Read common stylesheet: client/client.css
2017-02-21 21:22:34,684 INFO util Read common stylesheet: stats/formatters/style.css
2017-02-21 21:22:34,684 INFO faf.secondaryServer.Tournament Instantiating secondary server.
2017-02-21 21:22:34,684 INFO util Read common stylesheet: tournaments/formatters/style.css
2017-02-21 21:22:35,730 INFO replays._replayswidget Replays Widget instantiated.
2017-02-21 21:22:35,730 INFO tutorials._tutorialswidget Tutorials instantiated.
2017-02-21 21:22:35,744 INFO util Read common stylesheet: coop/formatters/style.css
2017-02-21 21:22:35,760 INFO fa.replayserver listening on address 127.0.0.1:15000
2017-02-21 21:22:35,963 INFO client._clientwindow Outgoing JSON Message: {"version": "0.12.1-1-g0623506+1325", "command": "ask_session", "user_agent": "faf-client"}
2017-02-21 21:22:36,167 WARNING client._clientwindow Server says we need an update
2017-02-21 21:22:37,987 ERROR client.updater.ClientUpdater Connection closed
None

I have also attempted to download the .msi file direct from GitHub. It downloads almost all of it then says "Failed - network error" in Chrome. I tried IE and it returns "The program could not be downloaded". I also disabled AV (just in case something was being blocked).

Any ideas?
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Re: Cannot download update

Postby DukeOfEarl » 22 Feb 2017, 07:52

This sounds like a problem with your internet connection.
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Re: Cannot download update

Postby SJAndrew » 22 Feb 2017, 21:31

It will download 99% of the update then stop (both via the client auto download and via GitHub).
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Re: Cannot download update  [SOLVED]

Postby SJAndrew » 23 Feb 2017, 05:23

Well it works fine now. All updated.
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