Error with opening faf

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

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Error with opening faf

Postby aMassDestruction » 25 Mar 2017, 23:18

This is my first topic.
I got problem with Faforever and Supreme Commander.
The problem is:
When I open Supreme Commander first and other times it works.
When I open my faf client first times it works but when I open it second or more times I am getting error like this:

"An error has occured in the faf client. It has automatically reported"
and press OK.

So when I launch my game after this massage I can't launch game.
I tried to reinstall game and faf client.
I can open faf client and play some games but when i close it and open second time it's getting this error again.
And I can't open my Supreme Commander again.
Same and over and over and over.

My Pc properties:
Processor: Intel R Core(TM) i5 CPU M460 @ 2.53GHz 2.53 GHZ
Ram 8.00 GB
System type: 64-bit OS

Logs that i found in folder C:\ProgramData\FAForever\logs
http://pastebin.com/zW3djHCE
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Re: Error with opening faf

Postby ZLO_RD » 26 Mar 2017, 02:10

since we just played couple games, is your issue fixed now?
how you fixed it? any idea what caused the issue?
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Re: Error with opening faf

Postby aMassDestruction » 26 Mar 2017, 03:59

ZLO_RD wrote:since we just played couple games, is your issue fixed now?
how you fixed it? any idea what caused the issue?

No it shows me same error that was.
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Re: Error with opening faf

Postby PhilipJFry » 26 Mar 2017, 09:44

what do you mean by works first and then doesn't?
are you trying to start it a second time while the app is already running?
when you get the error please take a look at your task manager and see if the app you want to start is already running
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Re: Error with opening faf

Postby aMassDestruction » 26 Mar 2017, 14:36

PhilipJFry wrote:what do you mean by works first and then doesn't?
are you trying to start it a second time while the app is already running?
when you get the error please take a look at your task manager and see if the app you want to start is already running

I mean that first time after I install client I can open and use and then I close it and open it again it's don't work and shows me this error (look up at the topic) I press OK and i can't open it again because it shows me again. And this app isn't already running.
I tried to restart windows and then open client again, it shows me same picture of error.
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Re: Error with opening faf

Postby aMassDestruction » 30 Mar 2017, 22:10

https://pastebin.com/Kc9Kvk9C is game log if needed
Some kind of information that i get with experiments:
Top of it you can see information about error with faf client. But if i start it from "downlords client" it can launch more times
and downlords client don't work too and it shows me this error: Replay server could not be started on port 15000.
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Re: Error with opening faf

Postby Wesmania » 06 Apr 2017, 12:18

I'm looking into it now. It's really weird - it seems the code tries to load a file "res/news/news_webview_frame.html" from the game install directory. This file should not have non-ascii characters, since it's just installed once and never modified, but it seems as if something was overwriting it. Could you navigate to the game install directory and post the "res/news/news_webview_frame.html" file?
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