Failed to calaulate your unique ID

[silentwolf465]

So its been a very long time since i last logged into FAF and i log back in today and get this error message everytime i do log in,

Failed to calaulate your unique ID (a part of our smurf prevention system) </br> please report this to the tech suppor forum...

Well here i am help pleaseeeee
Thank you

[Wesmania]

Please follow this: http://wiki.faforever.com/index.php?tit ... cal_Issues and post your faforever.log - can't debug squat until we get it

[silentwolf465]

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2017-06-03 12:09:58,382 INFO     root                           FAF version: 0.12.5+1840 Environment: production
2017-06-03 12:09:58,391 INFO     util                           PERSONAL_DIR initial: f:\Users\User\Documents
2017-06-03 12:09:58,391 INFO     util                           PERSONAL_DIR final: f:\Users\User\Documents
2017-06-03 12:09:58,582 INFO     __main__                       >>> --------------------------- Application Launch
2017-06-03 12:09:59,313 INFO     faf.secondaryServer.Statistic  Instantiating secondary server.
2017-06-03 12:09:59,325 INFO     util                           Read common stylesheet: client/client.css
2017-06-03 12:09:59,395 INFO     util                           Read common stylesheet: news/news_webview.css
2017-06-03 12:10:00,269 INFO     util                           Read common stylesheet: stats/formatters/style.css
2017-06-03 12:10:00,279 INFO     faf.secondaryServer.Tournament Instantiating secondary server.
2017-06-03 12:10:00,279 INFO     util                           Read common stylesheet: tournaments/formatters/style.css
2017-06-03 12:10:00,280 INFO     vault                          PyQt4.QtCore.QUrl(u'http://content.faforever.com/faf/vault/maps.php?username=silentwolf465&pwdhash=XXXXXXX')
2017-06-03 12:10:00,296 INFO     replays._replayswidget         Replays Widget instantiated.
2017-06-03 12:10:00,299 INFO     tutorials._tutorialswidget     Tutorials instantiated.
2017-06-03 12:10:00,305 INFO     util                           Read common stylesheet: coop/formatters/style.css
2017-06-03 12:10:00,319 INFO     fa.replayserver                listening on address 127.0.0.1:15000
2017-06-03 12:10:00,407 INFO     client.connection              Outgoing JSON Message: {"version": "0.12.5+1840", "command": "ask_session", "user_agent": "faf-client"}
2017-06-03 12:10:00,493 ERROR    util                           UniqueID executable error:
2017-06-03 12:10:00,752 INFO     client.updater.GithubUpdateChecker Found release on github: 0.12.5 (Release Candidate)
2017-06-03 12:10:01,069 INFO     news.wpapi                     Received http://direct.faforever.com/wp-json/wp/v2/posts?per_page=20&page=1&_embed=1
2017-06-03 12:10:04,792 INFO     util                           Read common stylesheet: client/login.css
2017-06-03 12:10:11,553 ERROR    util                           UniqueID executable error:
2017-06-03 12:10:15,785 INFO     util                           Read common stylesheet: client/login.css
2017-06-03 12:10:17,134 WARNING  client.connection              Disconnected from lobby server.
2017-06-03 12:10:17,134 WARNING  client._clientwindow           Disconnected from lobby server.
2017-06-03 12:10:23,380 INFO     client._clientwindow           Close Event for Application Main Window
2017-06-03 12:10:23,410 INFO     fa.upnp                        Removing UPnP port mapping.
2017-06-03 12:10:23,430 ERROR    fa.upnp                        Couldn't get StaticPortMappingCollection
2017-06-03 12:10:23,434 INFO     __main__                       <<< --------------------------- Application Shutdown

Sorry

EDIT Duke: Removed password hash from log

[Wesmania]

Okay, it seems that the uid executable is found correctly, but returns some unspecified error - weird. I'll dig some more and get back to you.

[Wesmania]

I'm not sure what exactly is failing with the uid executable. Perhaps it was blocked by some sort of antivirus. I guess we can try some more trouble shooting - you can try navigating to the FAF installation folder, finding the faf-uid.exe and running it with a command line argument (like 'faf-uid.exe' banana'), just to see if the uid program itself works.

[silentwolf465]

only anti virus i have is AVG and windows defender, turned both off and tried to run FAF same results, Changed the faf-uid and this is the log from that:

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2017-06-04 15:10:34,506 INFO     root                           FAF version: 0.12.5+1840 Environment: production
2017-06-04 15:10:34,513 INFO     util                           PERSONAL_DIR initial: f:\Users\User\Documents
2017-06-04 15:10:34,513 INFO     util                           PERSONAL_DIR final: f:\Users\User\Documents
2017-06-04 15:10:34,696 INFO     __main__                       >>> --------------------------- Application Launch
2017-06-04 15:10:35,213 INFO     faf.secondaryServer.Statistic  Instantiating secondary server.
2017-06-04 15:10:35,221 INFO     util                           Read common stylesheet: client/client.css
2017-06-04 15:10:35,292 INFO     util                           Read common stylesheet: news/news_webview.css
2017-06-04 15:10:36,144 INFO     util                           Read common stylesheet: stats/formatters/style.css
2017-06-04 15:10:36,155 INFO     faf.secondaryServer.Tournament Instantiating secondary server.
2017-06-04 15:10:36,155 INFO     util                           Read common stylesheet: tournaments/formatters/style.css
2017-06-04 15:10:36,157 INFO     vault                          PyQt4.QtCore.QUrl(u'http://content.faforever.com/faf/vault/maps.php?username=silentwolf465&pwdhash=XXXX')
2017-06-04 15:10:36,177 INFO     replays._replayswidget         Replays Widget instantiated.
2017-06-04 15:10:36,180 INFO     tutorials._tutorialswidget     Tutorials instantiated.
2017-06-04 15:10:36,188 INFO     util                           Read common stylesheet: coop/formatters/style.css
2017-06-04 15:10:36,203 INFO     fa.replayserver                listening on address 127.0.0.1:15000
2017-06-04 15:10:36,289 INFO     client.connection              Outgoing JSON Message: {"version": "0.12.5+1840", "command": "ask_session", "user_agent": "faf-client"}
2017-06-04 15:10:36,372 ERROR    util                           UniqueID error finding the executable: [Error 2] The system cannot find the file specified
2017-06-04 15:10:36,664 INFO     client.updater.GithubUpdateChecker Found release on github: 0.12.5 (Release Candidate)
2017-06-04 15:10:36,842 INFO     news.wpapi                     Received http://direct.faforever.com/wp-json/wp/v2/posts?per_page=20&page=1&_embed=1
2017-06-04 15:10:38,516 INFO     util                           Read common stylesheet: client/login.css
2017-06-04 15:10:41,210 WARNING  client.connection              Disconnected from lobby server.
2017-06-04 15:10:41,211 WARNING  client._clientwindow           Disconnected from lobby server.
2017-06-04 15:10:42,878 INFO     client._clientwindow           Close Event for Application Main Window
2017-06-04 15:10:42,913 INFO     fa.upnp                        Removing UPnP port mapping.
2017-06-04 15:10:47,938 ERROR    fa.upnp                        Couldn't get StaticPortMappingCollection
2017-06-04 15:10:47,948 INFO     __main__                       <<< --------------------------- Application Shutdown

EDIT Duke: Removed password hash

[silentwolf465]

i could set up another account with another email address, just wondering that that would set off somekind of spam software, for too many accounts for this computer etc?

[Wesmania]

You actually removed the executable, or renamed it? It's not really what I meant, things won't work if it's renamed / removed. What I'd like you to do is run faf-uid.exe to test if the executable works. The only problem is that it should be run in console to be meaningful - are you able to open the Windows console in FAF installation folder, run 'faf-uid.exe banana' and paste back the output?

i could set up another account with another email address, just wondering that that would set off somekind of spam software, for too many accounts for this computer etc?

The issue we're dealing with here has nothing to do with FAF accounts. faf-uid.exe collects and makes a hash of various bits of system info, and apparently fails to do that. I just need the console output of it to diagnose it - it should normally be logged in faforever.log, I have no idea why it's not.

[silentwolf465]

haha, so i am not the best technical genuis ever, this may go a lot eaiser if you do a step by step. If you mean run the faf-uid exe then nothing happens, only kind of command propmy i can kind in that folder is the xdelta3 which also does nothing. If you mean using the actucal windows command propmpt then i am screwed.....

[Wesmania]

Okay, I'll try to walk you through step by step. Assuming you're using Windows 7:
1. Open windows explorer (windows+e).
2. Go to Program files, shift+right-click on the 'Forged Alliance Forever' folder. An extended context menu should show up, click on 'open command window here'.
3. A command window will pop up. Enter ( be careful not to make typos):

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faf-uid.exe banana 1<&2 > %userprofile%\Desktop\faf-uid.log

4. Press enter.
5. A faf-uid.log file should appear on your desktop. Copy the contents here.