Crash once match starts

[Godkev]

Whenever I start a campaign, skirmish, anything, the game gives me a crash.

I attached the crash log that it displays for me.

[PhilipJFry]

please read the red text and post a game.log
"only" the crash error message might not contain enough information

[Godkev]

My bad, sorry about that. Here we go

[Uveso]

Hello Godkev,

thanks for posting your logs.

If you post a " Supreme Commander FA Crash Log.txt", please don't forget the upper lines in the log.

Your log starts at:

Code: Select all

.\DeviceD3D9.cpp(1152) Invalid call

Program : C:\Program Files (x86)\Steam\steamapps\common\Supreme Commander Forged Alliance\bin\SupremeCommander.exe
Cmd line arguments :

Callstack:
   Unknown symbol (address 0x007fbdc4)
   Unknown symbol (address 0x00d906a7)
   Unknown symbol (address 0x0091c6fb)
   Unknown symbol (address 0xfffffa73)

Last 100 lines of log...

But the fist line with the error code is missing.

Should look like this:

Code: Select all

EXCEPTION_ACCESS_VIOLATION (0xc0000005) at address 0x0095854f
attempted to write memory at 0x03db0000

Program : C:\ProgramData\FAForever\bin\ForgedAlliance.exe
Cmd line arguments : /mean 1500.0 /deviation 500.0 /country AU /init init_nomads.lua /numgames 0 /log C:\ProgramData\FAForever\logs\game.log /nobugreport /savereplay gpgnet://localhost/6559106/kiefy.SCFAreplay /gpgnet 127.0.0.1:60872

Callstack:
Unknown symbol (address 0x0095854f)

Last 100 lines of log...

The first line is the error with memory address (red):

EXCEPTION_ACCESS_VIOLATION (0xc0000005) at address 0x0095854f

If you get this error again, please post the memory address.

***

To fix the error, you could first try to delete your game.prefs file.

Delete the file (make a copy):

Code: Select all

"C:\Users\_YourName_\AppData\Local\Gas Powered Games\Supreme Commander Forged Alliance\Game.prefs"

Also tell us, how you start a game. I can see inside the log, you tryed to play the vanilla version of the game, right ?

[Godkev]

Uveso,

It never posts the first line with an error code when it crashes for me though. I deleted the game.prefs file and restarted the game and it still crashed once I tried to start any match.

I did try using the vanilla version of the game, yes.

I go to campaign and try to start a mission, it goes to the "In Transit" screen, but after a couple seconds the game freezes and gives me a crash report.

[Uveso]

Hello Godkev,

if i try to start the vanilla game from the FAF-client, i can't play skirmish or campaign. I only can play multiplayer.

How do you start your game ? FAF-lobby ? Desktop-shortcut ?

[Godkev]

Uveso,

I launch my game through steam for vanilla, but through FAF Client when I tried to use FAF. I have also tried multiplayer with a friend, and even that caused my game to crash.

[Uveso]

After you deleted your game.prefs file, did you created a new profile after game launch ? Or was your old name still present ?
(in this case we deleted the wrong game.prefs)

[Godkev]

After I deleted the games.prefs I was promoted to create a new profile on launch, which I did. But the game still crashed after the match loaded from the "In Transit" screen.

[Uveso]

Ok, then we deleted the right game.prefs.

Lets check the FAF installation first.

Please delete everything inside this folder:

Code: Select all

C:\ProgramData\FAForever\gamedata\

Start the FA-Forever client, and klick on "play" at the bottom of the window.
(make sure that the client is saving gamelogs - Options->Settings->Save game logs)

Now you can choose on the left side all available game modes.
Klick on "FAF" and start (host) a game.

Inside the game, set one AI as opponent and start the game session.

Does the game crash now ?

If yes, please post the game.log from C:\ProgramData\FAForever\logs\