Faf crashes when trying to update game files.

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

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Faf crashes when trying to update game files.

Postby BurgerSupreme » 29 Oct 2017, 19:27

Log:
Traceback (most recent call last):
File "src\games\_gameswidget.py", line 349, in gameDoubleClicked
File "src\fa\check.py", line 133, in check
File "src\fa\updater.py", line 299, in run
File "src\fa\updater.py", line 571, in doUpdate
File "src\fa\updater.py", line 763, in failureDialog
Exception: Update started at 2017-10-29 13:25:35
Using appdata: C:\ProgramData\FAForever
Connected to update server at 2017-10-29 13:25:56
EXCEPTION: [WinError 5] Access is denied: 'C:\\ProgramData\\FAForever\\bin\\BsSndRpt.exe'
Disconnected from server at 2017-10-29 13:25:56

Runtime info:

FAF Username: SupremeBurger
FAF Version: 0.16.1-rc.1+2374
FAF Environment: production
FAF Directory: C:\ProgramData\FAForever
FA Path: : C:\Program Files (x86)\Steam\steamapps\common\supreme commander forged alliance
Home Directory: C:/Users/Nick/Documents
Platform: Windows-10-10.0.15063
Uname: uname_result(system='Windows', node='NickPC', release='10', version='10.0.15063', machine='AMD64', processor='Intel64 Family 6 Model 60 Stepping 3, GenuineIntel')

So ive never had issues like this with faf before, so anyone who knows how to read logs see the error?
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Re: Faf crashes when trying to update game files.

Postby JoonasTo » 29 Oct 2017, 19:36

Open client, top right corner HELP>Show Logs

Clearing game files might help to solve this, you can try Options>Clear Data>Game Files
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Re: Faf crashes when trying to update game files.

Postby BurgerSupreme » 29 Oct 2017, 19:59

Ive already cleared the cache, and game data.

Heres the link to the log: https://pastebin.com/guYAwXMa
(that is everything from today, october 29th.)
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