Registration doesn't appear fully functional [SOLVED]

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

Moderator: PhilipJFry

Registration doesn't appear fully functional

Postby NFHQ » 26 May 2018, 02:14

Hi,

I've been trying to play FAF with a friend so he bought FA today, installed it and FAF. Then after he registered on the website here he logged into the client. That worked at first. The client downloaded updates, required a reboot, then his password stopped working, both here and on the website. Now, my account for FAF works fine, but I don't remember the password and I noticed a week ago that I can't quite seem to reset the password and at this point, I don't want to mess up my working computer. So I made this new account and tried to use the FAF client on a secondary machine I have. It worked for a few minutes, but then it said that the username/password were incorrect and I can no longer log in to the client. I am still able to log in on the website, thankfully. So that pretty much catches us up to now. Is anyone else having an issue with this? I turned off the firewall on the secondary machine just in case it was that. I did notice that I don't get an email from FAF when I register asking me to confirm my email address and I'm wondering if it's related to that lack of validation for my email address. I'm hoping someone can help here as I'd really like to play FAF with a new player.
NFHQ
 
Posts: 2
Joined: 26 May 2018, 01:45
Has liked: 1 time
Been liked: 0 time
FAF User Name: NFHQ

Re: Registration doesn't appear fully functional  [SOLVED]

Postby Downlord » 26 May 2018, 12:04

Hi,

Our email server is currently at peak with sending GDPR emails which causes the registration emails to either be delayed or not going out at all.
I can manually create or update accounts if you want me to, just let me know for each user:

1. Username
3. SHA-256 of their password (they can generate it here: https://passwordsgenerator.net/sha256-hash-generator/)

Send the information to [email protected] from the email associated (or to be associated) with the account.
Working on FAF is my passion. Most of you know me for the feature-rich Downlord's FAF Client, but I also program and maintain the FAF server. Visit my Patreon page to get some insights on my work.
Downlord
Councillor - DevOps
 
Posts: 226
Joined: 14 Jul 2013, 14:55
Has liked: 161 times
Been liked: 213 times
FAF User Name: Downlord

Re: Registration doesn't appear fully functional

Postby NFHQ » 26 May 2018, 21:33

Thanks, I passed on the information to my friend so he will hopefully email you today.
NFHQ
 
Posts: 2
Joined: 26 May 2018, 01:45
Has liked: 1 time
Been liked: 0 time
FAF User Name: NFHQ

Re: Registration doesn't appear fully functional

Postby Downlord » 27 May 2018, 15:30

I just changed the way how we send emails, account creation should work again now.

Please make sure to check your spam folder and mark the mail as "not spam" to help us getting recognized by spam filters.
Working on FAF is my passion. Most of you know me for the feature-rich Downlord's FAF Client, but I also program and maintain the FAF server. Visit my Patreon page to get some insights on my work.
Downlord
Councillor - DevOps
 
Posts: 226
Joined: 14 Jul 2013, 14:55
Has liked: 161 times
Been liked: 213 times
FAF User Name: Downlord


Return to Tech Support

Who is online

Users browsing this forum: No registered users and 1 guest