Can't join or create games [SOLVED]

This is for troubleshooting of problems with the FAF client and Forged Alliance game.

Moderator: PhilipJFry

Can't join or create games

Postby toofastroboto » 02 Jun 2019, 18:18

I've attached my 2 error logs below. I was previously able to create games and join them before upgrading to Windows 10 this past weekend.
Attachments
er2.txt
(5.1 KiB) Downloaded 48 times
er1.txt
(2.94 KiB) Downloaded 43 times
toofastroboto
 
Posts: 5
Joined: 30 May 2019, 19:42
Has liked: 0 time
Been liked: 1 time
FAF User Name: toofastrobot

Re: Can't join or create games

Postby Gorton » 02 Jun 2019, 22:21

Ok, I need you to try again so that you get the error, and give us the full "downlords faf client.log"
in C:\ProgramData\FAForever\logs .

It may be too big to upload here, in which case please upload to a file sharing site or pm me and I will give you my email to send this to.
"who is this guy, he didnt play gpg or what?" - RA_ZLO

*FAF Moderator*
Gorton
Councillor - Moderation
 
Posts: 2543
Joined: 16 Apr 2013, 21:57
Location: United Kingdom
Has liked: 1067 times
Been liked: 455 times
FAF User Name: Gorton

Re: Can't join or create games

Postby Gorton » 03 Jun 2019, 01:11

Right, your problem seems to be the connection.

I want you to make sure that FAF and FA are allowed through your Firewall/AV. Try again. If it still doesn't work, email me the log and i'll look through the new one.
"who is this guy, he didnt play gpg or what?" - RA_ZLO

*FAF Moderator*
Gorton
Councillor - Moderation
 
Posts: 2543
Joined: 16 Apr 2013, 21:57
Location: United Kingdom
Has liked: 1067 times
Been liked: 455 times
FAF User Name: Gorton

Re: Can't join or create games

Postby toofastroboto » 03 Jun 2019, 01:31

Both FA and FAF are allowed via my firewall and my antivirus is currently disabled.
toofastroboto
 
Posts: 5
Joined: 30 May 2019, 19:42
Has liked: 0 time
Been liked: 1 time
FAF User Name: toofastrobot

Re: Can't join or create games

Postby toofastroboto » 03 Jun 2019, 01:36

The log I emailed to you before is the same, as it's not populating a new log with the subsequent errors.
toofastroboto
 
Posts: 5
Joined: 30 May 2019, 19:42
Has liked: 0 time
Been liked: 1 time
FAF User Name: toofastrobot

Re: Can't join or create games

Postby Gorton » 03 Jun 2019, 01:42

Okay, then there's some connection issue.
If you have wireshark you might be able to see what's going on;

perhaps your router is blocking it? E.g possibly university or communal router?
"who is this guy, he didnt play gpg or what?" - RA_ZLO

*FAF Moderator*
Gorton
Councillor - Moderation
 
Posts: 2543
Joined: 16 Apr 2013, 21:57
Location: United Kingdom
Has liked: 1067 times
Been liked: 455 times
FAF User Name: Gorton

Re: Can't join or create games

Postby toofastroboto » 03 Jun 2019, 02:14

Not likely, as I was playing the game just days before this issue occurred.
toofastroboto
 
Posts: 5
Joined: 30 May 2019, 19:42
Has liked: 0 time
Been liked: 1 time
FAF User Name: toofastrobot

Re: Can't join or create games

Postby Gorton » 03 Jun 2019, 02:16

Please use wireshark to see what's happening with the packets.

All I can see in the log is that there is a connection problem - and as far as we're concerned, everything is absolutely fine on our end.
"who is this guy, he didnt play gpg or what?" - RA_ZLO

*FAF Moderator*
Gorton
Councillor - Moderation
 
Posts: 2543
Joined: 16 Apr 2013, 21:57
Location: United Kingdom
Has liked: 1067 times
Been liked: 455 times
FAF User Name: Gorton

Re: Can't join or create games  [SOLVED]

Postby toofastroboto » 03 Jun 2019, 02:56

I seem to have gotten it sorted. I appreciate all your help Gorton. I believe the error was something regarding Windows Defender Smartscreen, even though I had Windows Defender itself disabled, this functionality was not and was more than likely preventing an outside connection. Just to be safe I also did a fresh install of both FA and the FAF client.

Again, thank you for your help!
toofastroboto
 
Posts: 5
Joined: 30 May 2019, 19:42
Has liked: 0 time
Been liked: 1 time
FAF User Name: toofastrobot

Re: Can't join or create games

Postby Gorton » 04 Jun 2019, 17:59

I just want to be clear that you shouldn't have to shut any firewall off; I don't recommend that. It does however tell us that the problem is there somewhere and you can look into it further.
"who is this guy, he didnt play gpg or what?" - RA_ZLO

*FAF Moderator*
Gorton
Councillor - Moderation
 
Posts: 2543
Joined: 16 Apr 2013, 21:57
Location: United Kingdom
Has liked: 1067 times
Been liked: 455 times
FAF User Name: Gorton


Return to Tech Support

Who is online

Users browsing this forum: No registered users and 1 guest